Public Offer

Tashkent. Version dated November 5, 2026.

1. Scope of application

1.1. This public offer of ELEVE Private Enterprise (hereinafter – the "Seller") sets out the terms of retail sale of goods to individuals for personal, family, household and other needs not related to business activity.

1.2. This document governs the procedure for placing and paying for orders, delivery and pickup, warranty obligations, installation and commissioning, as well as exchange and return of goods.

1.3. Acceptance of this offer means the Buyer's actions confirming agreement with its terms, including payment for an order placed and confirmed by the Seller. The contract is considered concluded in accordance with the legislation of the Republic of Uzbekistan.

1.4. Separate contracts, prices, payment and delivery terms may apply to legal entities, dealers and partners of ELEVE.

1.5. This offer applies in accordance with the legislation of the Republic of Uzbekistan and does not limit consumers' mandatory rights.

2. Placing an order, price and payment

2.1. An order can be placed via the official ELEVE website, the showroom, by phone, through messengers or other available communication channels.

2.2. The name, model, quantity, completeness and price of the goods are specified in the order, invoice, commercial offer, product page or other confirmation from the Seller.

2.3. An order is considered accepted once confirmed by the Seller. The price confirmed when placing the order is considered valid.

2.4. The payment method, amount and deadline are specified when placing the order, in the invoice, commercial offer or other agreed document.

2.5. The Buyer is provided with payment documents in accordance with the legislation of the Republic of Uzbekistan.

3. Delivery and pickup

3.1. Free delivery within Tashkent is provided when the final retail order amount after discounts is from 2,000,000 (two million) UZS.

3.2. For orders under 2,000,000 UZS, the delivery cost and terms are communicated to the Buyer before the order is confirmed.

3.3. Orders placed and confirmed by the Seller before 18:30, are delivered the next day during the day, provided the goods are in stock and delivery to the specified address is possible.

3.4. Orders confirmed after 18:30 are processed for delivery on subsequent days. The delivery date is agreed with the Buyer.

3.5. Delivery is made during the day without a guaranteed arrival time, unless otherwise agreed by the parties.

3.6. If the goods are out of stock or circumstances arise that prevent timely delivery, the Seller notifies the Buyer and agrees on a new delivery date.

3.7. Delivery outside Tashkent, express delivery, carrying goods up to a floor and other additional services are agreed separately and may be charged extra.

3.8. Pickup is available from the ELEVE showroom or at another agreed address.

3.9. When receiving the goods, the Buyer is advised to check the quantity, completeness, appearance and any visible damage.

4. Product warranty

4.1. A warranty period applies to goods sold by ELEVE of 12 (twelve) months, unless a different period is set by the manufacturer or the legislation of the Republic of Uzbekistan.

The warranty period is counted from the date the goods are sold to the Buyer, and for goods requiring special installation (connection), – from the date of installation (connection) in accordance with the legislation of the Republic of Uzbekistan.

4.2. The warranty covers manufacturing (factory) defects and faults that occurred during normal use of the goods due to manufacturing flaws.

4.3. The warranty does not cover faults resulting from:

• Mechanical damage, impacts, drops and external deformation.
• Incorrect connection, installation or use.
• Exceeding the electrical load permitted by the manufacturer.
• Short circuits, voltage surges and other external electrical influences.
• Overheating, melting or burnout of components due to external electrical influences, incorrect connection or overload.
• Exposure to water, moisture, dust and other external factors, if the device is not designed for such conditions.
• Unauthorized opening, repair or modification of the design that caused the fault.
• Incorrect setup or use of incompatible software, if this caused the fault.
• Natural wear and tear.

4.4. If a device has burned out, melted or shows signs of thermal damage, an inspection is carried out to determine the cause of the fault.

If it is established that the damage resulted from a short circuit, voltage surge, overload, incorrect connection or other external factors, the case is not recognized as a warranty case.

If the cause of the fault is a manufacturing defect, warranty obligations remain in force.

4.5. The presence of external damage or signs of tampering does not in itself constitute grounds for denying the warranty if it is unrelated to the reported fault.

4.6. Warranty obligations are fulfilled in accordance with the legislation of the Republic of Uzbekistan.

5. Warranty claim procedure

5.1. Warranty claims are accepted in person at the ELEVE showroom or via Telegram at @serviseleveuz.

5.2. When submitting a claim, the Buyer hands the goods over to an ELEVE manager and provides a document confirming the purchase or other information that establishes the fact of purchase.

5.3. The manager draws up a goods acceptance document stating the date of the claim, model, serial number (if any), completeness, external condition and the reported fault. The Buyer receives confirmation that the goods have been accepted.

5.4. ELEVE inspects the goods to determine the nature and cause of the fault. The planned period for the initial review of a claim is up to 10 calendar days.

5.5. If additional diagnostics or a manufacturer's check is required, or if there is a large number of claims, ELEVE notifies the Buyer of the reasons for the delay and the expected completion date of the review.

In cases permitted by law, the total internal review period may be up to 30 calendar days.

5.6. These internal deadlines do not change the periods established by law for repair, replacement of goods, refund and satisfaction of the Buyer's other lawful claims. If the law sets a shorter period, that period applies.

5.7. Following the inspection, ELEVE informs the Buyer of its decision. If a warranty case is confirmed, the Buyer's claims are satisfied in accordance with the legislation of the Republic of Uzbekistan.

5.8. If the fault resulted from circumstances not covered by warranty obligations, the Buyer is given an appropriate explanation.

5.9. When contacting us via Telegram, the Buyer provides their contact details, the product model, the purchase date, and a description of the detected defect.

5.10. After receiving a request via Telegram, an ELEVE manager clarifies the necessary information and agrees with the Buyer on how the equipment will be handed over for inspection.

5.11. For a warranty inspection, the equipment is delivered to the ELEVE showroom in accordance with clauses 5.2-5.3 of this offer.

5.12. A request via Telegram does not replace handing over the equipment for inspection and does not limit the Buyer's rights under the legislation of the Republic of Uzbekistan. The deadlines for reviewing requests and satisfying claims are determined by the legislation of the Republic of Uzbekistan.

6. Installation, setup and commissioning

6.1. Installation, setup and commissioning are separate paid services, unless the order or commercial proposal expressly states otherwise.

6.2. The scope, cost and timeline of the work are defined in the order, estimate, commercial proposal or a separate agreement.

6.3. Installation and commissioning work performed by ELEVE or by specialists engaged by ELEVE under an order is covered by a warranty of 90 (ninety) calendar days from the date the relevant work is completed.

6.4. During the warranty period, ELEVE will fix, free of charge, any confirmed defects caused by improper performance of its work.

6.5. The warranty on completed work does not cover faults caused by:

• Interference by the Buyer or third parties after the work is completed.
• Changes to the wiring, connection diagram or system configuration made by third parties.
• Connection or replacement of additional equipment without prior agreement, if this caused the fault.
• Equipment faults unrelated to the quality of installation or commissioning.
• Power grid failures, voltage surges, flooding and other external factors.

6.6. The warranty on completed work is separate from the warranty on the installed equipment and does not limit the Buyer's rights under the legislation of the Republic of Uzbekistan.

7. Exchange and return of goods

7.1. Within 10 days of receiving a non-food product of proper quality, the Buyer may exchange it in accordance with the procedure and conditions set by the legislation of the Republic of Uzbekistan.

7.2. When exchanging or returning a product of proper quality, the requirements established by law regarding the product's condition, use, consumer properties, completeness and proof of purchase are taken into account.

7.3. If a defect is found in a product, the Buyer may make the claims provided for by the legislation of the Republic of Uzbekistan.

7.4. If necessary, a quality check or diagnostics is carried out to determine the cause of the fault.

7.5. For bulky goods and goods weighing more than 5 kg, delivery for repair, replacement or return is arranged in the cases and in the manner provided for by the legislation of the Republic of Uzbekistan.

7.6. Requests for exchange and return of goods are accepted through the ELEVE showroom.

8. Liability and term

8.1. The parties are liable in accordance with the legislation of the Republic of Uzbekistan.

8.2. Disputes are resolved where possible by contacting the Seller and through negotiations, and, if no agreement is reached, in accordance with the procedure established by law.

8.3. ELEVE may amend this offer. The new version applies from the date of publication or another specified date and does not limit the Buyer's rights that arose earlier.

8.4. If a provision of this offer conflicts with a mandatory norm of the legislation of the Republic of Uzbekistan, the relevant legal norm applies.

9. Seller details

9.1. Name: ChP "ELEVE".

9.2. Legal address and showroom address: Republic of Uzbekistan, Tashkent, Mirabad district, Kushkuprik street, building 30.

9.3. Opening hours:

• Monday-Saturday: 09:00-21:00.
• Sunday: 09:00-18:00.

9.4. TIN: 305609620.

9.5. Official website: www.eleve.uz.

9.6. Email: info@eleve.uz.

9.7. Contact phone: +998 55 500-11-55.