Return of goods

Return Policy

1. Cancellation of the order. Exchange and return of goods.

1.1. Cancellation of the Order. The Buyer has the right to refuse the Order in whole or in part until the Shipment Confirmation Message is sent to the Buyer. To cancel an Order, the Buyer must contact the Seller and inform them of their intention to cancel the Order.

1.2. Exchange of Goods of good quality. According to the law, the Buyer has the right, within 10 (ten) days from the date of transfer of a non-food Product of good quality to him, to exchange the purchased Product for a similar one without returning money or placing a new Order. The Buyer's demands for exchange or return of the Goods are subject to satisfaction if the Goods have not been used, their presentation, consumer properties, seals, labels are preserved, and there is evidence of purchase from the Seller, with the exception of non-food Goods of good quality that are not subject to return or exchange for a similar Good in accordance with the law. To exchange Goods of proper quality, the Buyer must contact the Company and inform about the intention to exchange. If the Supplier does not have the Product required for exchange, the Buyer has the right to return the purchased Product to the Seller and receive the amount of money paid for it.

1.3. The product is of poor quality. In relation to the Goods of inadequate quality, the Buyer has the right, at his choice, to present the established requirements to the Supplier (for example, replacement, elimination of defects in the Goods) or to refuse the purchased Goods and demand a refund of the amount paid for the Goods in accordance with the law. To make demands or refuse the Goods, the Buyer must contact the Seller and inform them of their intention.

1.4. Refund. The method of refund will be agreed upon between the parties.

1.5. Costs of returning the Goods. If the Goods are returned of proper quality, the costs will be reimbursed by the Buyer. In case of returning the Product of inadequate quality, the costs will be reimbursed by the Supplier.

1.2. Making claims

1.2.1. After accepting the Order and signing the documents for receipt of the Order, claims will not be accepted by the Seller, except for claims related to defects in the Product.

1.2.2. The Buyer has the right to make claims against the Seller through a claim procedure.

1.2.3. In case of a dispute about the reasons for the occurrence of defects during the specified period, the Seller may conduct an examination of the Product. If an examination carried out at the Seller’s expense establishes that the defects arose due to circumstances for which the Seller is not responsible, the Buyer undertakes to reimburse the cost of such examination to the Seller.

1.2.4. If any defects or damage are detected, the Supplier is responsible for inadequate quality, except in cases where defects arise through the fault of the Buyer and during transportation of the goods by the Seller.

1.3. Responsibility of the parties

1.3.1. For failure to fulfill or improper fulfillment of the terms of this Agreement, the Parties are liable in accordance with the legislation of the Republic of Uzbekistan.

1.4. Force majeure.

1.4.1. Any of the Parties is released from liability for complete or partial failure to fulfill its obligations under this Agreement if this failure was caused by force majeure circumstances that arose after the signing of this Agreement, which neither Party could foresee or prevent by the means available to it. Such emergency events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, hostilities, actions of government bodies of the Republic of Uzbekistan or other states, as well as any other circumstances beyond the reasonable control of any of the Parties. Changes in current legislation or regulations that directly or indirectly affect any of the Parties are not considered Force Majeure, however, in the event of such changes being made that prevent any of the Parties from fulfilling any of its obligations under this Agreement, the Parties are obliged to immediately decide on the procedure for eliminating this problem in order to ensure that the Parties continue to perform this Agreement.